Staff Story: Ralph Diaz

In our second staff story, Ralph Diaz was kind enough to share a few minutes with me and tell me a bit about himself. Thanks Ralph!

Staff Story: David Garza

David Garza shares a few details about what he did before coming to Tom Benson Chevrolet

Chevrolet Mark of Excellence Award, May 2011

Five of Tom Benson Chevrolet's sales staff receive the Chevrolet Mark of Excellence Award.

Friday Night Ballgame at McAllister Park

Tom Benson Chevrolet shows our support for McAllister Park Little League, as part of the Chevy Youth Baseball program.

Check our Service Coupons

Stay updated on all of our service coupons.

Wednesday, June 22, 2011

Service Tips: A/C System Check

Summer has just begun and it is already hot, but it will be worse if your A/C is blowing hot air, too.

Come to the Tom Benson Chevrolet Service Center for an A/C system check.We'll visually inspect hoses, lines, seals, and other components for leaks. We'll also check temperature readings, check that your compressor is operating properly, and inspect the drive belt for cracks or damage.

You may simply need to recharge the refrigerant. Or the inspection may call for other service, like a new compressor. Plus, your air conditioning belt drives many components in your vehicle. In other words, a broken belt can become a lot worse than an uncomfortable trip. It takes an expert to tell, so remember to bring your car to the Tom Benson Chevrolet Service Center and let experts give you the peace of mind knowing that your vehicle will keep you cooler and safer.

Depending on the results of the diagnosis, the system is serviced only as required to ensure proper operation, which might include:
  • Evacuating refrigerant from the system
  • Recharge the system using the appropriate refrigerant to the exact system capacity according to the General Motors specifications
  • Perform any necessary service on compressor, evaporator, condenser, and electrical controls
  • Recheck the system to ensure proper operation
While your vehicle is at the service center, a General Motors certified technician will also perform a Multi-Point Inspection. Your car, truck, or SUV will get a thorough going-over to make sure all of the major systems are in good working order.


David Rice, Assistant Service Manager and Shop Foreman at Tom Benson Chevrolet.

You can view more of his service tips here.

Monday, June 20, 2011

Staff Story: David Garza

We are starting a new tradition here at Tom Benson Chevrolet. Every week we will be spotlighting one of our employees in our Staff Story series. This week, David Garza became the first brave volunteer in our new endeavor.

For those who don't yet know David, he has been with Tom Benson Chevrolet for four years, adding wonderful talent and knowledge to our New & Used sales department. Thank you David for taking the time to tell me your amazing stories.

Note: Some names have been emitted for privacy purposes.

David received the Chevrolet Mark of Excellence Award
for May 2011
 What did you do before Tom Benson Chevrolet?

I worked at Domingo Vara Chevrolet for 4 ½ years. Before that I worked at St. Peter’s St. Joseph’s Children’s Home. I started out as a volunteer but eventually I became a supervisor and then a director. I helped with abandoned and abused children, and later on, as a child’s advocate in court.


It was my best and worst job experience.  There is a feeling of accomplishment when you can change the life of an individual, but it’s the worst because you see how bad they’ve been manipulated over the years. Many of these children have known and seen things they shouldn't.
 
For instance, one morning, something told me it was time to go and check on the children and make sure they were okay. One of the children assigned to us was acting a little strange. I tried talking to her and something told me something wasn't right. I let the staff send her to school, but I had a gut feeling -- something was wrong. I went to her school and I talked to the principal and told him I need to speak this young lady. Long story short, she was contemplating committing suicide at school that day.


I went off of gut instincts. We had psychiatrists and psychologists that we could call 24 hours a day. I talked to Dr. ______. He said, "Bring her in to me right now, because if you're concerned I'm concerned." We went in and she confessed to it, "I am going to kill myself, one way or another." Dr. _____ put her in Laurel Ridge, which is an exclusive set up for St. Peter's St. Joseph's home. With proper counseling....My last check-up on her, she is doing fine.

She was, at that time, about 11 years old. But it happens. 

In the fifteen months I was there, there was so many ups and downs. The ultimate goal was to see them getting back on the right track. Sometimes the parents would cop out by signing their rights over to the children. In other words, they would have nothing to do with them anymore. Children as young as newborns. We couldn’t take a child who was under 2 years, but we would work a lot with the children’s shelter.


Being a child's advocate was interesting too. Not only would you go before the judge but you would have the parents and families right there. There were a lot of threats. I had a lot of them. I told them, “Get in line, but every time you threaten me, I have to give notice."

Then before that, I worked for AT&T. It was still Southwestern Bell back then. I worked there for 31 years, doing installation repair, engineering, and, in the beginning, some central office work. I retired about ten years ago, but I'm not really a stay-at-home guy.

Before that, I was in the Air Force. I was an aircraft electrician.


We would taxi the planes every once and a while, but they took that job away from us. The mechanics are the ones who became what they call “Crew Chiefs”, then I went back to Chanute Air Force Base in Rantoul, Illinois to instruct. That was kind of crazy, 18-19 year old guy teaching people how to work electronics.


What is your favorite Tom Benson Chevrolet memory? 


Last year around Christmas I met Tom Benson. He asked me, “You’re my oldest salesman, aren’t you?” I told him “Probably.”
Then he put his arm around my shoulder and gave me a hug and thanked me for being with him.  I told him that he had given money to my Alma mater, Central Catholic. That’s when he told me that his son, who had passed away, had also gone there -- way after I did.

What do you like the most about working here?
 
Getting to work with people, and especially working with people who need a car real bad but have a small chance of getting it done, because of whatever issues they have, then getting the deal done. Those are the best accomplishments. My motto is, "Make the impossible happen."

What is your favorite Chevrolet vehicle of all time?


The El Camino. It’s an old man’s car. I like it. I’m still trying to find one that I want to buy. Both my son-in-laws can work on cars, but my youngest son-in-law is gifted at building cars. He got that from his Dad. He has an El Camino now.  He’s restoring it. I still get the bug every time I see it.


Saturday, June 4, 2011

Friday Night Ballgame at McAllister Park


Karissa Fernandez presents the sponsorship check to Troy Brookover, president of McAllister Park.

It was back to the ballgame for Tom Benson Chevrolet on Friday night where we were rooting for McAllister Park Little League. We presented a check to the league, as part of the Chevrolet Youth Baseball program.

The president of McAllister Park, Troy Brookover, accepted the check before the start of a new game.
We were even able to catch a few moments of a ballgame. The greatest part of all was listening to the crack of the bat wit the traditional feel of Baseball, hotdogs, apple pies, & Chevrolet! What a great feeling! We were rooting for the McAllister Park Little League Angels! Go Angels!

The MPLL Angels huddle up

You can view more pictures from the game on our Facebook.

We are proud to sponsor McAllister Park Little League and keep this true American sport alive and growing. Thanks to Dr. Troy Jones, boardmember of the league and member of the Fundraising Committee, for all of his help in initiating this great sponsorship.

Wednesday, June 1, 2011

Chevrolet Mark of Excellence Award, May 2011

Thanks to our Tom Benson Chevrolet team and family for a truly historic month.


From left to right: Carlos Alvarez, Emilio Gonzalez, Mike Gutierrez, David Garza, Noe Urieostegui
 May 2011 will go down in history as the month that we broke national sales records and 5 of our own salesmen received the Chevrolet Mark of Excellence Award for their high performance. Not only did they have a high volume of sales, they had high customer satisfaction ratings, record breaking customer survey indicators, and welcomed 80% of our customers to their new OnStar systems.

Congratulations to Carlos Alvarez, Emilio Gonzalez, David Garza, Mike Gutierrez, and Noe Uriostegui (we can't pronounce his name either). Thanks for all of your hard work. You deserve it! 

A big thank you to our Tom Benson Chevrolet family as well! We couldn't do it without you.  

Twitter Delicious Facebook Digg Stumbleupon Favorites More